Frequently Asked Questions
Everything you need to know about your U.S. Polo Assn. shopping experience.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy for apparel?
We offer a 30-day return policy for most unworn and unwashed items with original tags attached. Please visit our Returns Portal to start a claim.
Are your products authentic U.S. Polo Assn. merchandise?
Yes, our official online store sells only 100% authentic U.S. Polo Assn. products, which are the official brand of the United States Polo Association.
Do you offer international shipping?
Currently, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I determine the right size for me?
We provide a comprehensive Size Guide on every product page to help you find the perfect fit for polos, shirts, and outerwear.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.